Effective July 28, 2026. A clear view of the information Fieldiz handles, why it
is needed, and the choices available to Company owners.
1. Scope
Fieldiz is a business operations platform for U.S. field-service companies. This notice covers the
Fieldiz website, application, API, support interactions, and connected service providers. A
Fieldiz customer Company controls the customer, lead, employee, and job data it enters into its
workspace.
2. Information handled
-
Account and Company details, including names, business contact information, team roles, service
settings, and authentication activity. -
Operational records such as leads, customers, contacts, service addresses, notes, jobs,
appointments, estimates, invoices, expenses, and communications. -
Payment and subscription metadata received from Stripe. Fieldiz does not collect or store raw
card numbers. -
Technical and support data such as request identifiers, audit events, delivery results, browser
information submitted with beta feedback, and security logs. -
Optional website and product usage events, such as the page visited, when a visitor chooses to
allow analytics. Fieldiz does not intentionally include Company customer records, form contents,
or URL query values in these events.
3. How information is used
Information is used to provide and secure the service, route leads, coordinate field work, produce
business documents, deliver requested messages, process subscription and customer payments,
provide support, prevent abuse, troubleshoot failures, and improve the product. Fieldiz should
collect only the information needed for these purposes.
4. Service providers and connected tools
Fieldiz may send limited information to hosting and infrastructure providers and, when configured
by an authorized user, to Stripe, SMTP or Postmark email services, Twilio, Meta, Google, or
another connected lead source. Each provider handles information under its own terms. Fieldiz does
not sell personal information or use Company customer records for third-party advertising.
5. Retention, export, and deletion
Company records are retained while a workspace is active and as reasonably needed for security,
billing, dispute handling, backup recovery, and legal obligations. A Company owner can download a
structured data export and can start a deletion request from Account settings. Deletion requests
enter a 30-day review window that can be cancelled before processing. A final written backup
retention schedule must be approved before public launch.
6. Security
Fieldiz uses tenant-scoped authorization, secure session cookies, encryption for stored provider
credentials, request rate limits, signed provider webhooks, audit trails, and production backup
verification. No internet service can promise absolute security, and the security program will
continue to evolve with the product.
7. Choices and requests
Company owners can correct Company details, control team access, revoke API credentials, export
Company records, and request deletion inside Fieldiz. Other individuals should first contact the
Company that collected their information. Privacy questions can be sent to
admin@fieldiz.com.
Google Analytics or Google Tag Manager stays off until a visitor chooses “Allow analytics.” The
choice is stored in that browser. Visitors can reset it by clearing Fieldiz site data. Sensitive
booking and shared-document routes are excluded from application analytics.
8. Children and changes
Fieldiz is a business product and is not directed to children under 13. Material changes to the
final notice should be announced in the product or by email and reflected by a new effective date.